In order to complete a reservation, please follow these 5 steps and make a full payment You will receive confirmation emails instantly. Tao cabin reservation payment is collected by TAO INVESTMENT GROUP LLC. A combination lock is installed in each Tao Cabin. Once you get a reservation confirmation email, you may call 1-855-SNOW-TAO for an access code. Cancellation policy: Cancellation request must be received 20 days before the scheduled date of arrival in order to receive a refund. There is a 20% cancellation fee on all cancellations. Reservation refunds will be made within 30 days of cancellation. Change date request must be received 20 days before the scheduled date of arrival. Your reservation can be changed to only weekday or non-public holidays, and it only can be changed to the same cabin if available. There is a $50 fee to change reservations.